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A new initiative called SOS Liverpool, which stands for Search, Online, Support, has been launched across the city to provide residents and visitors with rapid access to trusted local services. These services cover areas such as mental health, housing, domestic abuse, addiction, and broader wellbeing support. The scheme aims to make it easier for people to connect with help quickly, especially in times of need.
SOS Liverpool was developed through a collaboration of Citysafe organisations including Merseyside Police and the Liverpool City Centre Joint Agency Group (CCJAG). The project features visible signage strategically placed at key points throughout Liverpool’s city centre. Each sign carries a QR code that links directly to an online support hub, where users can find verified assistance without delay. Locations for these signs were selected with the help of police and partner data to ensure maximum impact in supporting crime reporting, reducing vulnerability, and facilitating access to help.
Funded by the 2025-26 Hyper-Local Policing Fund awarded by the Home Office and facilitated by Merseyside Police and Crime Commissioner along with Merseyside Police, the SOS Liverpool scheme strengthens the city’s existing safety efforts. Liverpool is celebrated as one of the safest cities in the UK, particularly at night, having earned the prestigious Purple Flag status for 16 years running. The scheme complements ongoing work by Merseyside Police and Liverpool City Council to maintain a safe and welcoming city centre environment.
By scanning the QR codes on signs in the city centre, people can immediately obtain information about a variety of supportive services, including mental health care, housing or homelessness assistance, domestic abuse resources, addiction help, and broader community safety and wellbeing services. As Liverpool City Centre Neighbourhood Inspector Jack Woodward explained, “SOS Liverpool is about making it easier and safer for people to get the right support at the right time.” Councillor Laura Robertson-Collins emphasized the continuous availability of support, while Police and Crime Commissioner Emily Spurrell highlighted the strength of partnership working to provide vital help when it is needed most. Over 30 SOS Liverpool signs are being rolled out in phases, enhancing access to critical support across the city centre
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