Author: Paul Johnston

Liverpool City Council has revealed plans to revolutionize its approach to handling resident inquiries by introducing a new, advanced system. This system will seamlessly integrate front-office customer experiences with back-office systems, utilizing AI and automation to streamline processes and provide enhanced self-service options. The main goal is to offer residents convenient access to services online,… Continue reading Liverpool City Council to use AI and automation to transform the way it deals with customer enquiries

Liverpool City Council has recently released a report regarding the flooding events that took place on Queens Drive in 2023. This report comes in response to a tragic incident on August 26, 2023, where Elaine and Philip Marco lost their lives after their vehicle became submerged in water. In accordance with Section 19 of the… Continue reading Queens Drive flooding report published

Liverpool City Council has announced that it is currently running a survey to review the current supply and demand for wheelchair accessible vehicles (WAVs), as well as other adaptations or assistance that people using hackney or private hire vehicles may need. WAVs are special vehicles that have been adapted by mobility experts to allow disabled… Continue reading Wheelchair accessible taxis consultation launches

Liverpool City Council will be setting its budget for 2025/26 in the upcoming weeks, according to Deputy Council Leader and Cabinet Member for Finance and Resources, Cllr Ruth Bennett. The budget has been in the works for many months, with extensive planning and detailed work carried out. From government grants to locally raised money, every… Continue reading BLOG | Making the most of every pound

Liverpool City Councillors may receive an increase in pay after an independent remuneration panel compared their current allowances with those of similar cities and found they were substantially lower. The panel took into account national pay awards given to council staff since 2019 as well as the workload involved in being an elected member. The… Continue reading Independent panel recommends increases in allowances for Liverpool Councillors

Liverpool residents are being advised that they will not be able to use Liverpool City Council’s websites, payment systems and online services during a period of disruptive downtime which is scheduled to occur later this month. The city council is changing its internet service provider, a move which they have called “a vital piece of… Continue reading Disruption to Liverpool City Council’s online services from 10pm on Friday 17 January

A Liverpool landlord was recently fined nearly £14,000 for allowing tenants to live in “slum” conditions, according to a District Judge. Roach Estates and Property Management Ltd, along with directors Phillip Range and David Kellard, were found guilty of non-compliance with an Improvement Notice at Liverpool Crown Court. The city’s Private Sector Housing Service discovered… Continue reading ‘Slum’ landlord prosecuted

Liverpool’s City Watch CCTV network, comprising 480 cameras that monitor large areas of the city, has played a role in the handling of over 3,000 incidents of crime and anti-social behaviour since 2024, newly released figures have confirmed. The 24-hour operation is possible thanks to 175km of mainline fibre optic cable that is used to… Continue reading CCTV network success

Liverpool City Council’s Cabinet Member for Culture and Public Health, Harry Doyle, believes that implementing a tourism levy would benefit Liverpool’s visitor economy and major events, as well as having wider positive impacts. Edinburgh’s recent introduction of a similar levy has projected they will raise over £100 million by 2030 – through a 5% charge… Continue reading BLOG | Exploring a Tourism Levy for Liverpool: A Sustainable Future for Our Visitor Economy

A shop owner in Anfield has been handed a hefty bill of over £1,600 for repeatedly placing furniture and household items on a residential street between July and December last year, blocking part of the highway. Elliott James of Belmont Drive in L6 failed to appear in court for the hearing on 23 January, where… Continue reading Shop owner fined for placing furniture on highway