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A distressing situation unfolded for Kate Matthews, a 36-year-old woman from Elloughton, who was issued multiple parking fines while undergoing intensive medical treatment. Kate has been a patient at Hull Royal Infirmary since March, where she has faced serious health challenges including time spent in intensive care. Despite her condition, four parking penalty notices were sent in relation to her vehicle during the months of June through August.
Her father, David Matthews, revealed that he had consistently purchased weekly parking permits for Kate’s car. Nevertheless, the family still received the fines. Attempts to resolve the issue through APCOA, the parking management company, were complicated by their policy of only communicating with the registered vehicle owner. David expressed frustration at this, explaining that they refused to discuss the matter with him, and found it unreasonable to require a critically ill patient to sign documents just to contest the charges.
Kate suffers from Ehlers-Danlos Syndrome, a connective tissue disorder, and was admitted initially with a suspected intestinal failure. According to her father, her condition has been precarious with multiple complications that endangered her life on several occasions. While dealing with this severe medical crisis, the added burden of dealing with parking fines compounded the family’s distress during an already difficult period.
Following public attention on the matter, the NHS Humber Health Partnership and APCOA issued a joint apology. Both organisations acknowledged that the usual appeals process was not correctly handled in this case. They confirmed that all parking fines associated with Kate Matthews had been cancelled, recognising the additional hardship the situation had caused to her and her family
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