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A visitor to Ysbty Glan Clwyd hospital in north Wales has reported witnessing a deeply distressing event in the A&E department, where an elderly woman died alone in a corridor, visible to other patients. Nadia Wainwright, who was at the hospital with her unwell partner, described how the woman appeared frail and in distress but was unattended for several minutes before a paramedic covered her with a blanket after she passed away.
Nadia explained that the overcrowded emergency department was filled with patients seated in chairs and beds along the corridors, creating a chaotic environment. She and her mother-in-law noticed the elderly woman lying motionless opposite them and tried to get the attention of a passing paramedic. The paramedic soon realised the woman had died and called for additional staff, but it took about five minutes for personnel to respond. Nadia highlighted that the woman died alone, without privacy or comfort, and said, “She had passed away alone in the corridor with no privacy and no one holding her hand.”
Although Nadia expressed understanding of the immense pressure faced by NHS staff, she was adamant that no patient, especially vulnerable elderly individuals, should be left unattended in such conditions. The experience left her deeply shocked and angry, and she urged health board management to spend time witnessing the realities in A&E corridors firsthand. She described how her mother had assisted another elderly patient during their stay, underscoring the gaps in care experienced by vulnerable patients.
In response, the Betsi Cadwaladr University Health Board acknowledged that the incident was “deeply upsetting” for those who experienced it but declined to comment on specifics relating to the patient. Their executive director of nursing and midwifery emphasised the board’s commitment to treating patients with dignity and compassion, condemning corridor care as unacceptable. Both the health board and the Welsh Government confirmed that they are investigating the situation, with the government reiterating that care delivered in non-clinical areas undermines patient dignity and safety. Efforts to end such practices include system-wide reforms backed by an additional £200 million investment to alleviate NHS pressures in Wales
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