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A limited number of £20 tickets for Harry Styles’ concert have recently been cancelled due to concerns that they might have been purchased by ticket resellers. The tickets were intended for genuine fans, but an error during ticket allocation allowed some to be bought publicly, raising suspicion that touts had obtained them.
A representative from the ticket agency addressed the situation, expressing regret to those affected and explaining that they had implemented software aimed at preventing ticket scalping. They clarified that “During an inventory update ahead of fulfilling additional requests, a small number of tickets were released for public purchase in error,” implying this release was unintentional.
The spokesperson went on to say they believe many of the purchasers may have breached the sale terms by acting as touts. They acknowledged the inconvenience caused by stating, “We apologise for fans that may have been impacted.” Fans who think they have been wrongly flagged by the system are encouraged to reach out to fan support for resolution.
To conclude, the agency assured that they are committed to addressing any concerns promptly, with the statement: “We will be working to remedy inquiries as soon as possible.” This effort underscores their intention to maintain fairness and protect genuine supporters attending Harry Styles’ performances
Read the full article from The BBC here: Read More
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