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Richard Thomas was stunned when he came across a photo on Facebook showing his partner’s children as part of a public appeal following a burglary. The incident involved thieves who forcibly entered 10 metal storage units on Langdon Road, Port Tennant, Swansea, by cutting holes in the back of the containers. They made off with thousands of pounds’ worth of belongings, many of which held deep sentimental value.
The image had been shared online in an effort to locate the owners of items that had been discarded in the street outside the units. South Wales Police confirmed the break-in took place during the weekend of January 31, and Pink Storage, the facility’s operator, stated that customers were covered by contents protection, with claims currently under review. Despite this, communication from Pink Storage has been described as limited by some victims.
Thomas, who lives in Neath, described the scene at the site as chaotic, with boxes and personal possessions scattered everywhere. “It was just a mess, boxes and personal items everywhere,” he said. “It was crazy, it was like someone had just gone in there and trashed the place. It’s the stuff that matters the most, not necessarily the financial implication but the irreplaceable stuff.” Many of the items taken were family photographs and childhood memorabilia, making the loss particularly painful. Thomas only became aware of the break-in days later when he saw the Facebook post and immediately went to the storage site with his wife, Bethan. “The way they did it was by cutting holes out the back of the container… they’ve pulled the boxes through the holes and just discarded everything,” he added. However, he admitted that they were still uncertain of exactly what had been stolen. He also criticized Pink Storage for poor communication, noting he had not received an important email sent to other customers. “We feel like we’re being treated substandard… they have absolutely no interest in talking to us,” Thomas said.
Another victim, Anna Woodman, estimated herself to be out thousands of pounds after the theft. Her lost possessions included jewellery, heirlooms, and sound equipment. She expressed frustration not only over her material losses but also about how the storage company handled the situation. “Many items were smashed up and ruined as water and mud had got in after the break-in,” Woodman explained. She also questioned the company’s security claims, stating, “We were told there was CCTV and monitoring, but it felt like there was no real security at all.” Woodman further revealed that other businesses had offered free storage options to victims, but Pink Storage had not extended similar support. She pointed out concerns around the company’s contents protection scheme, saying, “We were told we had to take out a protection scheme, but now many of us are asking what that really covers.”
A Pink Storage spokesperson responded by emphasizing that supporting the affected customers has been their top priority. They confirmed that 10 out of the 267 units on the site were broken into, alongside damage to other containers around the dock area. The company assured that all impacted clients had contents protection, with two claims already settled and paid within 48 hours, while additional claims remain under consideration. To prevent further incidents, Pink Storage has introduced extra security measures, including enhanced monitoring, repairs, and physical patrols. Addressing concerns about CCTV, the spokesperson explained that the Network Video Recorder (NVR) enabling remote monitoring had been removed by South Wales Police in a case unrelated to the break-in. Pink Storage said it could not disclose further details due to the ongoing police investigation but committed to transparency and to keeping customers updated.
South Wales Police confirmed that several storage units were affected and that the total value of stolen items has yet to be established. They added that inquiries into the incident are still ongoing
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