E-scooter FAQs

E-scooter FAQs

Starting from Sunday, 1 February 2026, Bolt will launch a fleet of 2,000 electric scooters across Liverpool. These e-scooters will be accessible for rental around the clock, every day of the week, allowing users to travel freely throughout the city. This marks a transition from the current provider, as Voi’s scooters will remain available until that date.

Regarding the changeover, Voi scooters will be removed from service on 1 February, with the company retrieving all remaining scooters from the streets at that time. To rent a Bolt scooter, users must first download the Bolt app and register an account. The app features a map to locate nearby scooters, which can be unlocked by scanning a QR code found on the scooter itself.

Bolt offers a cost-effective way to get around Liverpool, charging a small fee to unlock the scooter plus a per-minute rate during use. Riders can benefit from discounted weekly or monthly passes, and all pricing details are visible in the app before beginning a trip. Additionally, Bolt plans to introduce a distance-based pricing option, so passengers can opt to pay per mile instead of per minute.

For safe operation, riders are advised to always wear a helmet. The correct procedure involves placing one foot on the scooter while pushing off with the other, then using the throttle to accelerate gradually. Steering is controlled via handlebars, and a hand brake is used to slow down or stop. The maximum speed of Bolt e-scooters is limited to 12.5 miles per hour. To register, users must be at least 18 years old and hold a provisional driving license; however, riding Bolt e-bikes does not require this license. It’s important to note that sharing an account violates insurance policies and can result in liability if accidents occur. Furthermore, e-scooters are strictly prohibited on pavements and can only be used on public roads and designated cycle lanes.

Bolt is taking steps to prevent improper parking through a requirement for riders to submit a photo of the parked scooter at the end of each ride. Their system uses AI and geofencing to verify correct parking, with fines imposed for violations. Members of the public can report scooters that are obstructively parked either via the Bolt app or through their online reporting tool. To minimize risks associated with intoxicated riding, an in-app cognitive reaction test must be passed before unlocking a scooter.

Private e-scooters are not permitted for use on public highways, cycle paths, pavements, or parks in Liverpool. They may only be operated on private property with the owner’s permission. As e-scooters are considered motor vehicles under the Road Traffic Act, they require insurance, tax, and registration – currently not available for privately owned scooters – which further restricts their legal use on public roads

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