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Mark Lucas and Chris, both affected by the debacle at Rathbone Square in London, have spoken out about the financial burden they have faced for almost three years. The malfunction of an automated stacker system left their vehicles trapped for 28 months, with no compensation in sight despite the retrieval of the vehicles in April. Mark Lucas, who is owed around £50,000, expressed the fear of losing his furniture business due to the mounting debts.
Another individual affected by the ordeal, Chris, revealed that approximately 25 vehicles were stuck in the car park, with his own claim totaling over £100,000. He emphasized the lack of communication and care from the insurers and other involved parties, accusing them of negligence and inadequate support. Both Mark and Chris highlighted the distress and financial strain they have endured throughout the prolonged ordeal, with little progress made in terms of compensation.
Attempts to seek answers and financial restitution have been met with delays and unresponsiveness, with parties involved either unavailable or unwilling to address the situation promptly. Despite efforts to engage with the responsible entities, including AXA XL and other insurers, individuals like Mark and Chris continue to face uncertainty and financial instability. The lack of transparency and accountability from the involved companies has left those affected feeling disregarded and unsupported in their pursuit of justice.
The German investment fund Deka, the managing agents CBRE, and the manufacturer Klaus Multiparking, among others, have denied direct responsibility for the system failure. While attributing the delays to complex repairs and sourcing of specialized parts, these entities have acknowledged the impact on affected individuals. In the face of bureaucratic obstacles and corporate indifference, individuals like Mark and Chris are left grappling with the aftermath of a costly and protracted ordeal, underscoring the need for a timely and equitable resolution to their grievances
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