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Welsh Water has announced plans to reduce its workforce by approximately 500 jobs over the course of the next two years. This decision will affect around 12% of the company’s current 4,000 employees. The aim behind the job cuts is to enhance the value offered to customers and allocate funds towards essential water and wastewater services. The organization, which operates as a not-for-profit entity, is focusing on enhancing the efficiency of “back office” and management roles.
In an effort to mitigate the impact of the job losses, Welsh Water is hoping to execute most of the redundancies through voluntary means. CEO Peter Perry acknowledged the challenging nature of this period for employees, emphasizing that the company is committed to managing the process with sensitivity and fairness. Perry underscored the importance of balancing investments in service improvements while prioritizing cost-effectiveness to meet customer expectations.
The company also revealed plans to invest £4 billion in frontline services over the next five years, with a significant portion earmarked for environmental initiatives. Residents in Wales saw a 27% increase in water bills in April, with the average annual cost now standing at £639. These hikes are set to continue until 2030 as water companies in both Wales and England seek to address issues like leaks and sewage overflows through increased funding. The industry has defended the price rises as necessary for sustaining essential infrastructure and service quality
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