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Technology reporter Tom Gerken reported that HSBC has fixed an issue that disrupted online banking and app usage for customers in the UK. The problem, which originated at 11:00 BST on Wednesday, prompted a wave of complaints from users on the outage-checking site Downdetector. Despite the frustration expressed by customers online, the bank was able to resolve the issue five hours after it was first reported.
A spokesperson for HSBC issued an apology to affected customers and reassured them that the systems are now being closely monitored. The outage prompted a flurry of social media posts from customers highlighting the inconvenience they experienced. Some described the situation as “very worrying,” particularly as it coincided with the closure of numerous bank branches in the UK over the past few years.
In 2022, HSBC announced the closure of 114 branches in the UK, sparking concerns among customers about the bank’s commitment to accessible services. However, the bank later made a pledge not to shutter any additional branches until 2026. Moving forward, HSBC will be focusing on ensuring a seamless banking experience for its customers in the UK, emphasizing the importance of reliable digital services amid the evolving landscape of modern banking
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