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Residents of a homeless hostel in Belfast are voicing their concerns over a bed bug infestation that is affecting their health. Centenary House, managed by the Salvation Army, has been reported to have a bed bug problem since June. John, a resident, expressed disappointment in how the hostel staff handled the situation, stating that the issue has only worsened over time.
The Salvation Army responded by stating that immediate action was taken to fumigate once the bed bugs were reported. Despite efforts to control the infestation, residents like John continue to suffer from bed bug bites. The Salvation Army assured that they are committed to the residents’ wellbeing and have implemented additional fumigation work to address the ongoing problem.
The situation has taken a toll on the mental health of some residents, such as Stephen, who claimed that the handling of complaints was inadequate. The Salvation Army emphasized that all protocols were followed to ensure the safety and dignity of both residents and staff. While complaints are taken seriously and addressed appropriately, residents like John feel anxious due to financial strain caused by the service charge imposed by the Salvation Army.
Personal possessions have been lost due to the infestation, with John lamenting the lack of reimbursement. The living conditions at Centenary House have led residents to feel unsafe and hopeless, especially those staying in emergency “crash beds.” Independent Belfast City Council member Paul McCusker highlighted the homelessness crisis in Northern Ireland and emphasized the need for suitable and safe accommodation for those in need. The Northern Ireland Housing Executive, responsible for referrals to Centenary House, stated that they work closely with providers to address any issues raised by residents
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