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Technology reporter, Charlotte Edwards, shared that Marks & Spencer has reinstated its click and collect service after a hiatus of 15 weeks due to a damaging cyber attack. The retailer had ceased taking orders on its website and app for clothing and home deliveries, as well as pausing its in-store collection service on 25 April. However, online orders resumed on 10 June, and the company has now confirmed the return of click and collect on its website.
Customers can also now return their online orders to any M&S store, according to the retailer. The cyber attack had impacted the company not only online but also in-store, causing some shelves to be empty in the days following the attack. M&S anticipates that the cyber attack will result in a reduction of profits for the current year by approximately £300m, hoping that insurance may cover some of the losses.
CEO Stuart Machin shared with investors in July that M&S would likely be past the worst consequences of the incident by August. While M&S has not disclosed the identity of the perpetrators behind the cyber incident, it has acknowledged it was a ransomware attack. The National Crime Agency identified the cyber-criminal group Scattered Spider as a significant focus of their investigation in May. Subsequently, in July, police arrested four individuals in connection with the cyber-attacks at M&S and the Co-op, releasing them on bail for further inquiries
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