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Tesco issued an apology following technical difficulties that impacted some customers’ ability to modify online orders and access digital versions of their Clubcards. Numerous individuals took to social media to express frustration over issues with Tesco’s website and mobile app on Friday afternoon. A Tesco spokesperson informed the BBC that a software problem had been rectified, which temporarily affected customers utilizing the website and app. The spokesperson expressed regret for any inconvenience caused.
Social media users highlighted various issues with Tesco’s services, such as the inability to make changes to online orders. Responding to a user on X, Tesco’s account acknowledged ongoing intermittent system problems that the IT team was diligently working to address. Downdetector, an outage monitoring site, displayed a surge in reported problems with Tesco’s website and app shortly after 14:00 BST, with a subsequent decrease in reports approximately two hours later. As the UK’s largest supermarket chain, Tesco disclosed earlier in 2024 that its Clubcard loyalty program boasted over 20 million members.
A consumer on X shared their experience of encountering difficulties with Tesco’s app and website for approximately four hours. In response, Tesco acknowledged the technical issues and advised trying again later. Some individuals mentioned they were unable to access their Clubcard through the Tesco app to accumulate points or redeem vouchers while shopping. Unlike the recent cyber attacks that plagued Marks and Spencer (M&S) and the Co-op, there is no indication that Tesco’s issues were a result of hacking
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