Ticketmaster has come under scrutiny for potentially violating consumer protection laws while selling tickets for Oasis’ upcoming 2025 tour, the Competition and Markets Authority (CMA) has stated. Following complaints from buyers who tried to purchase tickets for the Manchester band’s reunion last year, the ticketing platform has been the subject of an investigation by the industry watchdog. According to the BBC, customers reported being charged £350 for tickets with a face value of £150, which is 2.5 times the original price.
In an update released on March 25, the CMA expressed concerns that Ticketmaster may have breached consumer protection laws by offering seated tickets without any additional perks as “platinum” during the general sale. Despite accusations of “dynamic pricing,” the CMA found no evidence of an algorithmic pricing model being used. The CMA asserts that Ticketmaster may have deceived buyers by selling standing tickets for the 14-date tour in two separate categories, with the cheaper option becoming available before the more expensive standing tickets.
During a hearing with a select committee last year, Ticketmaster’s UK head Andrew Parsons denied being responsible for ticket prices, stating that prices are predetermined in collaboration with event organizers. Parsons claimed that prices are not adjusted automatically based on demand. Hayley Fletcher, Interim Senior Director of Consumer Protection, expressed concerns about Oasis fans potentially being misled into purchasing tickets under false pretenses. She emphasized the importance of ticketing websites complying with laws to ensure fair treatment of customers.
Ticketmaster has been requested to collaborate with the CMA to address these concerns and provide more transparent information to fans in the future. Businesses are urged to ensure they are operating within legal boundaries and treating customers fairly. Mixmag has reached out to Ticketmaster’s representatives for comment
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