Liv McMahon, a technology reporter, noted recent IT issues affecting banking apps on payday in the UK. Specifically, Lloyds Bank and Halifax apps experienced downtime on Friday morning, as reported by numerous users on platform outage monitor Downdetector. Additionally, users encountered technical difficulties accessing the TSB and Bank of Scotland apps.
Despite the initial influx of reports highlighting problems with the apps, the number of complaints has since decreased. A spokesperson from Lloyds Banking Group informed the BBC that both the app and online banking services are now functioning normally. The banking giant expressed regret for the inconvenience in an earlier statement.
Reena Sewraz, retail editor at consumer watchdog Which?, expressed concern over the potential impact of these app issues on customers, particularly on payday. She emphasized that such technical problems could lead to missed bill payments, the inability to pay for essential services, or the risk of going overdrawn, with serious consequences.
The recent app outage affecting Barclays customers in the UK parallels the challenges faced by users of Lloyds Bank and other financial institutions. Some individuals shared their frustration on social media, highlighting the importance of a robust bank branch network for face-to-face banking during disruptions. Disability rights groups are also advocating for safeguarding access to physical cash in light of these digital banking hiccups
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