Virgin Media O2 issued an apology following a widespread internet outage in the UK that left thousands unable to access the internet. Reports from Downdetector indicated that over 10,000 people experienced issues with their broadband on Monday morning, with users starting to report problems just after 10:00 GMT. A spokesperson for Virgin Media stated to the BBC, “We apologise for any inconvenience and are working to fix this as a priority.”
Acknowledging the situation, the company mentioned that several customers were facing intermittent issues with their services. Virgin Media O2, in partnership with O2, serves over 45 million mobile, broadband, home, and phone users across the UK. According to data from October 2024, the company had around 5.7 million broadband customers. Although reports to Downdetector have decreased since the morning, many Virgin Media customers continued to raise concerns about connectivity problems on social media platforms.
The Student Loans Company also addressed the issue on social media, informing users about the impact of the outage on their services. Due to the Virgin Media disruption, they could only provide general guidance with potentially longer wait times. Virgin Media has chosen not to provide details regarding the cause of the problem, with its X account responding to a query by stating they rarely disclose root causes to customers. In a report from January 2024, Ofcom highlighted Virgin Media as the most-complained about broadband provider in the UK, although subsequent analysis showed improvements in the company’s standing, with fewer complaints compared to TalkTalk, EE, and NOW Broadband as of February 2025
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