Following the aftermath of Storm Éowyn, there are still numerous customers left without broadband, with one individual describing the situation as a “complete disaster from beginning to end”. Davy Uprichard, a customer of broadband company Fibrus, remains one of approximately 1,500 customers who have yet to be reconnected after the storm’s damage over three weeks ago. Despite Fibrus claiming that almost 90% of affected customers have been reconnected, Mr. Uprichard remains frustrated by the lack of service.
Mr. Uprichard, residing outside Lisburn, received a text message from Fibrus indicating a reconnection date of 13 January. However, he was later informed that the date had been delayed. Expressing his frustration, Mr. Uprichard highlighted the lack of customer service in addressing the ongoing situation. This has forced his daughter, who works from home, to temporarily relocate to her sister’s house in Belfast, disrupting their routine.
The absence of broadband has not only impacted personal matters for Mr. Uprichard and his family, but it has also affected his cider-making business operations. The need for a stable internet connection is essential for various business tasks, such as filing VAT and duty returns. Fibrus’ spokesperson acknowledged the significance of broadband connection for customers and assured that efforts are underway with a team of over 300 professionals dedicated to restoring services promptly.
Storm Éowyn, with winds exceeding 90mph, led to significant disruptions in Northern Ireland, resulting in widespread power outages and broadband network damages. Fibrus reported that at the storm’s peak, 40,000 of their customers were impacted. Despite facing challenges such as secondary damages, the company is committed to communication with customers regarding estimated completion dates and collaborating with third parties for necessary repairs
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