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Northern Rail has pledged to improve its service after frequent complaints from passengers. During the recent half term, Northern had cancelled over 1,000 trains. The firm, which was nationalised in 2020, expressed regret for its unsatisfactory performance and vowed to do better. The Transport Secretary, Louise Haigh, affirmed that Northern Rail’s proposed improvement plan will reduce cancellations and boost reliability for passengers.
Passengers have been expounding their dissatisfaction with Northern Rail’s services for years. It manages transport services all across northern England and up to Midlands central stations such as Leeds, Manchester, Newcastle and Nottingham. One passenger, Clare Harland, said that her Northern Rail experience was “extremely hopeless.” She claimed that trains were either oversubscribed or cancelled. According to another passenger, Northern Rail was terrible, adding that the train either didn’t arrive on time or failed to turn up altogether.
Southport Pleasureland’s owner, Norman Wallis, bemoaned the fact that Northern Rail was “killing his business”. He lamented that the town’s entire tourism relied on getting people into Southport. An improvement plan by Northern Rail has been implemented to address “train crew availability,” which the firm believes contributed significantly to its poor performance, noting that sick leave rates were high, and Sunday services were outside of employees’ contracted working hours.
Northern has been issuing apologies frequently for its poor performance, with a renewed commitment to do better each time. It has offered train drivers a new rest day employment agreement and a new proposal to conductors to work on Sundays. The government’s recent announcement that it was modernising protocols has been welcomed. However, the management and leadership of the RMT Union will ballot members about volunteers willing to work on Sundays while making use of passenger assistance apps to help customers
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