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Emily Moore, an 18-year-old from Shildon, tragically died in February 2020 while receiving care at Lanchester Road Hospital in Durham, operated by the Tees, Esk and Wear Valleys NHS Foundation Trust (TEWV). An inquest jury determined that the treatment and traumatic experiences Emily endured during her interactions with mental health services were significant contributing factors to her death. These experiences included a stay at West Lane Hospital in Middlesbrough, described as “chaotic and unsafe” prior to its closure by the Care Quality Commission (CQC). TEWV has expressed deep regret over the failings highlighted by the investigation.
Emily’s mental health struggles began at age 15 in 2017, eventually leading to her being sectioned and diagnosed with emerging emotionally unstable personality disorder (EUPD) two years later. During the last 11 months of her life, she was treated at three different hospitals. Her initial four-month period at West Lane Hospital in early 2019 was particularly distressing, with Emily herself reporting that she was treated “like dirt,” subjected to staff swearing, mocking, and neglect during episodes of self-harm. Her father, David Moore, described the hospital as a “chaotic hell-hole” and expressed how difficult it was to learn about the cruelty his daughter faced.
David Moore, who attended the inquest alongside his wife Susan and other family and friends, voiced shock at the revelations, including testimonies from staff who were surprised the hospital had once received a good rating from the CQC, despite ongoing serious issues. He shared his anger over the failure of hospital directors to address warnings from their own staff. David emphasized that the patients were young people facing extreme difficulties and criticized the treatment they received as “inhumane.” Another former patient from West Lane spoke of the lasting trauma from their experiences there, stating she would “never get over” what she saw and heard.
Emily’s condition appeared to improve during a seven-month stay at Ferndene in Prudhoe, where she formed positive relationships with nurses and engaged in structured daily activities. However, upon turning 18 in February 2020, she was transferred to an adult ward, necessitating a return to TEWV’s care at Lanchester Road Hospital. Both Emily and her family, as well as staff at Ferndene, opposed the move, feeling it was premature and detrimental. Experts have since advocated for a more gradual transition process between child and adult services. Shortly after her move, Emily suffered a fatal injury. Despite concerns raised by her father earlier that day, hospital staff did not intervene effectively. David stated, “She was failed from the first step of going into TEWV to the last day of being in TEWV.
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