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Thousands of residents continue to experience ongoing interruptions to their tap water supply following persistent issues that began more than a week ago. South East Water has reported that as of Sunday, nearly 800 homes in the Wraik Hill and Cranbrook regions of Kent remain without water. Additionally, almost 4,000 other properties across the county are facing low water pressure or intermittent availability throughout the day.
To assist affected customers, bottle collection points were reopened on Sunday after many areas in Kent first experienced water shortages on 23 May. The disruption extends to several communities, including Coxheath, Loose, Headcorn, Ulcombe, Benenden, Kemsing, Mereworth, and Wittersham, where supply remains inconsistent. Incident manager Mike Court explained that although recovery efforts are underway, water levels in storage tanks are still critically low, prompting the firm to urge customers to “use water for essential purposes only.”
Repairs carried out overnight on a burst main in Canterbury successfully restored water to parts of the city that had been without supply on Saturday. Despite this progress, Court highlighted that storage tanks in Wraik Hill and Cranbrook remain at dangerously low levels. He expressed empathy for those affected, stating, “We are sincerely sorry to customers for disruption to their water supply and know how frustrating it is, especially in hot weather.”
In response to the crisis, South East Water has restored water to impacted properties in Whitstable and Herne Bay and continues to support the Queen Victoria Memorial Hospital and local livestock owners by supplying tankers. The company has distributed one million litres of bottled water and pumped over 2.4 million litres via tankers into the network to alleviate shortages. Adding to the challenges, Moody’s credit rating agency downgraded South East Water’s rating last Thursday, citing the repercussions from the supply failures and ongoing resilience risks. The company acknowledged that this downgrade impacts its licensing conditions and said it is actively working with regulator Ofwat to reach agreements that will ensure compliance moving forward
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