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Thousands of students preparing for their GCSE and A-Level exams in Northern Ireland are encountering difficulties with their Easter revision due to an IT issue. The disruption stems from a recent password reset carried out by the Education Authority (EA), which affects access to the online resources that pupils rely on for studying.
The Education Authority explained that this reset was necessary as part of efforts to address a security concern within the IT systems supporting schools across the region. All the digital infrastructure for schools in Northern Ireland is provided through the C2K network, which is managed by the EA. However, the action taken has resulted in pupils and school staff being logged out of their accounts, preventing them from retrieving materials uploaded by teachers.
An EA spokesperson acknowledged the inconvenience caused, stating: “We recognise this is causing inconvenience to users.” They added that while the situation is problematic, these measures are essential for maintaining the security and integrity of the systems. Capita, the company responsible for the C2K service, is investigating the issue and running tests that currently limit system access.
At Methodist College Belfast, where over 800 students are scheduled to take exams shortly after Easter, principal Jenny Lendrum highlighted the wide impact of the problem. She explained that access to various learning tools—including email, OneDrive, and platforms like Google Classroom—is all routed through the C2K system. “Whenever the C2K system goes down it means that our pupils do not have access to all of the different services that they can use within school,” Lendrum said. With only two weeks between the end of the holiday and the start of study leave, she expressed concern about students’ ability to make the most of their revision time given that “so much is online and that’s the way they work.”
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