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Lloyds Banking Group has launched an investigation after a technical fault allowed some users of its banking apps to access transaction details belonging to other customers. The issue affected users of Lloyds, Halifax, and Bank of Scotland mobile applications, enabling them to see charges and payments from different accounts. A spokesperson for the banking group apologised for the error and confirmed that the problem had been fixed. However, the exact number of customers impacted remains unknown.
Reports of difficulties with the Halifax and Lloyds apps emerged between 7:00 and 9:00, with a smaller increase in incidents noted on the Bank of Scotland app, according to outage monitoring website Downdetector.com. One woman, who wished to remain anonymous, shared with BBC News that over a 20-minute period, she accessed six separate users’ accounts on the Bank of Scotland app. This included sensitive information such as National Insurance numbers and details of various transactions, including payments from employers and benefits from the Department of Work and Pensions.
She described seeing transactions from locations far from her own home, such as a pub in Newcastle and stores where she has no local branches, stating, “I kept logging out and back in, and every time the details changed.” She further revealed the breadth of data visible to her, saying, “I can see another person’s bank account, he got paid £6,000 yesterday. Others, I can see their benefits payments, their National Insurance numbers, I can see where they work, almost their whole identity.”
This incident is not the first for Lloyds Banking Group, which experienced significant app outages earlier in 2025 that affected around 1.2 million people across the UK. These previous disruptions caused widespread inconvenience by preventing users from checking transactions or making payments. The latest malfunction, however, has raised distinct concerns as it exposed private customer information to other users. Lloyds has yet to clarify whether any regulatory bodies such as the Information Commissioner’s Office have been notified. The BBC continues to seek further comments from both the bank and the UK’s data watchdog
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