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Rosie McGrane’s experience with lost luggage began when she arrived in Copenhagen, only to find that her suitcase had not accompanied her on the flight. What started as a frustrating inconvenience turned into a long legal battle for compensation that has now extended over two years and a half. Despite Edinburgh Sheriff Court ordering Ryanair to pay her nearly £4,500 in July last year, she is still waiting for any payment from the airline.
The legal action was initiated after Rosie, with assistance from her husband Chris, became fed up with months of unproductive emails and complaints to Ryanair. Initially, the airline did not participate in the court proceedings. They have since appealed the court’s decision, citing that Rosie failed to make an official complaint upon arrival in Copenhagen, a claim she denies. The saga had its origins on 15 September 2023, when Rosie traveled from Edinburgh to Denmark’s capital to take part in the city’s half marathon.
Rosie, who describes herself as a “Mrs just-in-case,” packed carefully for the five-night trip, including her running kit, electronics, and some of her nicer clothes. When her suitcase failed to appear at baggage claim, Rosie and her friend Tina reported the issue to airport staff and the lost property office. They were informed that the suitcase had never left Edinburgh but would be forwarded to their accommodation shortly. Besides losing personal belongings, Rosie was especially upset about losing a Scottish flag she carried to honor her late brother Derek during each race. “That was the most valuable thing for me in that case,” she later said.
After returning home, Rosie promptly reported the lost luggage to Ryanair and received a claim form requiring detailed documentation of each item lost and any purchases made in Copenhagen to replace them. This process took several days, complicated further by the difficulty in producing receipts for many items, particularly those bought in physical stores. Her husband Chris, a retired sheriff clerk, began contacting Ryanair regularly looking for updates, but after months without response and a confusing exchange where the airline accused Rosie of submitting the wrong form, her claim was closed. Chris warned Ryanair he would escalate the issue legally if the claim was not reopened.
By March 2025, Chris formally filed a “simple procedure” at Edinburgh Sheriff Court on Rosie’s behalf. Ryanair did not engage with the case, leading to a court decree in July awarding Rosie £4,425.37 based on the value of lost items and replacement purchases. However, complications persisted as the decree needed to be officially served on the airline. With no official Ryanair offices in Scotland, attempts to hand over the decree in person failed due to staff being subcontractors. Eventually, it was sent to Ryanair’s headquarters in Dublin.
In October 2025, Ryanair lodged a recall of the court’s decree, primarily arguing that Rosie had not complained immediately upon arrival, which they consider proof that the luggage was delivered. Rosie and Tina dispute this, affirming they reported the issue on arrival and were told the luggage would follow later. Ryanair also disputes liability for items it claims should not have been in checked luggage, such as Rosie’s iPad and sports watch. The court will hear both sides on 26 March, nearly two and a half years after the initial flight.
Despite the lengthy ordeal, Rosie and Chris remain resolved to pursue the matter, citing the Montreal Convention which governs lost luggage claims and places strict liability on airlines for lost baggage. While compensation is capped at about £1,375 under this Convention, Chris believes Ryanair will ultimately be obliged to pay. Rosie emphasized fairness in customer treatment, saying, “You don’t need to expect any more or any less, but you expect to get what you’ve paid for.” Ryanair declined to comment on the ongoing legal proceedings
Read the full article from The BBC here: Read More
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