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Liverpool has long been recognized as a city with a generous spirit, shaped by the arrival of diverse groups from around the world. Its rich cultural fabric and strong sense of community have been built by students, workers, and families who have sought safety and a fresh start. This influx of newcomers has played a crucial role in making Liverpool the dynamic and inclusive city it is today.
Over the past year, the Council, alongside its partners, has continued to uphold this welcoming tradition as part of the Our Liverpool Plan 2024-2027. The year one progress report, covering October 2024 to September 2025, highlights the collective efforts made to support people seeking sanctuary. Through collaboration between Liverpool City Council, voluntary organizations, community groups, and local residents, the city has enabled new arrivals to rebuild their lives, feel secure, and integrate into everyday community life.
From the outset, new arrivals often face the challenge of navigating essential services such as healthcare, housing, and education. To address this, Liverpool improved access to clear information via online platforms and QR coded materials distributed in accommodation and community venues. Additionally, a monthly multi-agency partnership group was established to respond swiftly to emerging needs, ensuring timely support. The city has also upheld its commitment to humanitarian resettlement, welcoming families through Ukrainian, Afghan, and other routes, each contributing to a stronger and more connected city.
Health and wellbeing remain central to this support framework. Community partners delivered a range of mental health services, wellbeing activities, and physical exercise programs designed to boost confidence and foster social connections. Collaboration with NHS and Public Health has helped residents register with general practitioners, understand healthcare systems, and access specialized care when necessary. Furthermore, local organizations created safe spaces that encourage friendship and mutual support, reinforcing a sense of belonging within the community.
Liverpool continues to focus on helping people gain independence through education and employment. In 2024-2025, the establishment of a new ESOL Hub and targeted projects like ESOL into Work improved English language learning and skill development. The DWP Refugee Employment Hub offered assistance with CVs, training opportunities, and job searches for newly recognized refugees, while volunteering roles provided valuable experience and confidence-building. These initiatives support a transition from instability to security and from isolation to opportunity.
For those facing more complex challenges, such as immigration hurdles, health issues, or no access to public funds, a new NRPF Pathway Team was formed to coordinate services across social care, housing, legal aid, and community groups. Their work ensures vulnerable individuals receive consistent, compassionate, and dignified support. Children and young people arriving in Liverpool have also been a key focus, with schools receiving support to welcome asylum and resettlement pupils. Specialist teams and partners, including the British Red Cross, have provided tailored assistance, while youth participation groups have empowered young people to influence services that affect them. Efforts are underway to develop new resources aimed at promoting inclusion and combating bullying.
During the year, Liverpool faced challenges linked to national tensions and local protests regarding asylum accommodation. The city responded proactively by promoting calm and sharing factual information, including through a citywide myth-busting campaign that reached over 100,000 people and received widespread community support. Meanwhile, community groups fostered unity through sport, arts, culture, and volunteering, reinforcing neighborhood strength and resilience.
Housing security has also been prioritized. Liverpool enhanced homelessness prevention strategies by creating a new Refugee Housing Team and providing early intervention for those at risk of losing their homes. Council officials conducted inspections of asylum accommodations to identify and address hazards, working with providers to ensure that all residents have access to safe, decent living conditions.
As the next phase of the Our Liverpool Plan approaches, the focus will be on building upon these foundations. Plans include expanding homelessness prevention, enhancing access to legal advice, strengthening English language learning, supporting schools, and deepening efforts to promote community cohesion. Central to all these goals is the commitment to prioritizing the voices and experiences of refugees and migrants—because a city that welcomes and values all its residents benefits everyone who calls it home
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