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Norrie McIntosh is stepping down from his volunteer role at the Dumfries and Galloway Citizens Advice Service after dedicating 25 years to helping others, fulfilling a heartfelt promise made to his late wife. Before she passed away in 2001, she encouraged Norrie to continue using his “brilliant mind” by offering support to people dealing with employment problems. Taking her wishes to heart, Norrie, who had a long career as a draughtsman and trade union regional organiser, began volunteering his expertise to the charity.
Having retired from paid work in 1996, Norrie and his wife Jean relocated from Glasgow to Dumfries and Galloway three years later. Tragically, Jean was diagnosed with leukaemia and had only a short time left. Reflecting on those days, Norrie said, “She was very, very courageous, she thought more about other people than she did about herself.” During one conversation, Jean told him, “‘you’ve got a brilliant mind,’ which is probably an exaggeration, but she said, ‘I’d like you to volunteer for Citizens Advice because you’re not using your mind.'”
Throughout his time volunteering, Norrie provided free guidance on a broad range of issues, from complex situations like unfair dismissal to more straightforward concerns such as incorrect pay or holiday entitlements. His work led to meaningful connections with the individuals he assisted. He recalls helping a woman who came to him in tears, feeling unheard and desperate for support. Norrie listened carefully, offering reassurance, and successfully helped her reach a settlement. She later became a lifelong friend, and even her husband expressed gratitude to Norrie for the careful attention and belief he showed her.
Although Norrie is retiring due to ill health, he plans to remain involved with the Citizens Advice Service by serving on its board of directors for the foreseeable future. He encourages others to consider volunteering, emphasizing how fulfilling the experience has been. “If you enjoy helping people, give it a trial,” he advised. “And it’s important that we support organisations like Citizens Advice. Without it, the poorer section of the community will suffer badly.” Philip Stewart, the charity’s chief executive, praised Norrie’s wisdom, calmness, and dedication, highlighting his tireless commitment to justice for all clients. Stewart hopes Norrie’s journey will inspire others to join the service and continue this vital work
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