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Scotland’s largest hospital, the Queen Elizabeth University Hospital (QEUH) in Glasgow, has issued an apology after a tragic mix-up led to a family being given the wrong body for cremation. The error occurred when morgue staff mistakenly handed over a mislabelled corpse to funeral directors. Disturbingly, the mistake only came to light after the funeral service and cremation had already taken place.
NHS Greater Glasgow and Clyde acknowledged that human error was responsible for the incident. In response, the staff members involved have been suspended while an investigation is underway. The error not only caused immense distress for the family who had believed they were cremating their loved one but also deprived another family of the opportunity to hold a funeral for their relative’s remains.
Dr Scott Davidson, the medical director for NHS Greater Glasgow and Clyde, expressed his deep regret over the situation. He said, “I would like to offer my sincere apologies to both families affected.” He emphasized that strict procedures are in place for identifying and labelling bodies from the moment they arrive at the mortuary until they are released to funeral directors. However, he acknowledged that “these processes have not been adhered to on this occasion,” leading to significant distress for the families and promising to apply lessons learned from the incident following an immediate investigation.
The QEUH, a £840 million facility that opened in 2015 and includes the Royal Hospital for Children, has previously faced scrutiny over infection outbreaks and concerns regarding its water and ventilation systems. These matters are part of the ongoing Scottish Hospitals Inquiry. The Scottish government expressed that it was “deeply concerned” by the incident. A spokesperson conveyed condolences to the families involved and stressed that NHS Greater Glasgow and Clyde must conduct a thorough investigation. Additionally, the findings of the senior inspector of burial, cremation, and funeral directors will be carefully reviewed in relation to the circumstances surrounding this error
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