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More than 80 individuals from Lincolnshire have reached out to the BBC to express dissatisfaction with the courier firm Evri. These customers reported frustrations related to delays, inadequate customer service, and instances where parcels were marked as delivered online but never actually received. Similarly, in East Yorkshire, three Members of Parliament have voiced concerns about Evri’s service quality. A former courier for the company alleged that during training, staff were encouraged to leave parcels in unsecure locations such as “just chuck it behind the fence” if recipients were not available to accept deliveries—a claim Evri denies. The company has issued an apology to customers who experienced poor service and emphasized that the majority of its 30,000 drivers are diligent and trustworthy.
The BBC’s Look North programme started investigating these issues after a significant number of viewers reported problems with Evri. The BBC extended its inquiry through local social media, gathering a range of experiences. While some praised individual couriers for their good service, most feedback highlighted ongoing delivery problems. Normanby by Spital resident Ian Anderson shared that he had encountered issues with three parcels and was compelled to write to his MP over the matter. He recounted that Evri claimed one parcel had been delivered when it was not in fact received. Anderson voiced skepticism about the company’s future, stating, “The future for Evri doesn’t look bright and eventually retailers will catch on and will stop using them as a delivery partner.”
In the village of Faldingworth, four local residents also shared their delivery difficulties. Seventytwo-year-old Bill Harwin accused Evri of providing misleading information after an £80 order of bed linen failed to arrive. Harwin explained that the online seller was told the parcel had been processed but never dispatched to a driver, while his tracking information indicated it had been delivered six days earlier. He declared, “Somebody has been telling lies to somebody and that’s just unacceptable.” Ann Oliver, aged 71, described the company’s service as “dire” after her parcel was marked delivered on 2 December despite her not receiving it. Karen Jones, 62, said she now avoids Evri following three missing parcels, one also incorrectly marked as delivered, and expressed her frustration: “I’ve even felt like driving up to the CEO.” Meanwhile, Hannah Clark, 44, reported losing five parcels recently, questioning whether they had been misplaced or even stolen, saying, “Or have they been taken and put under other people’s Christmas trees.”
A former Evri courier from East Yorkshire, who requested anonymity due to ongoing work in the parcel delivery sector, described his two months with the company as “shocking.” He worked directly for Evri initially, then for a contractor delivering on behalf of the firm. He noted that drivers are paid per parcel and that many goods go missing, attributing this mostly to poor depot management. Recalling training, he said, “they literally said, if they’re not in just leave it in the blue bin or just chuck it behind the fence.” Evri responded by asserting their couriers are trained to leave parcels in secure areas such as porches or greenhouses whenever possible. The former courier speculated that false delivery notifications might be used to maintain records of timely drops. Parliamentary representatives Diana Johnson, Emma Hardy, and Graham Stuart have raised these concerns with Evri, with Stuart describing the situation bluntly: “There is something rotten in the state of Evri” and urging possible regulatory review. Evri pointed to a £57 million investment in operations, including AI-powered tracking, while acknowledging driver shortages in East Yorkshire and Lincolnshire. The company also highlighted that average courier earnings exceed £20 per hour under a union-backed pay structure guaranteeing minimum pay, holiday, and pensions for consistent workers. After the BBC’s intervention, some missing parcels were subsequently delivered correctly
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