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In 2024, the Environment Agency reported that England’s water companies received their lowest ever combined score for environmental performance. The assessment revealed that all but one of the nine English water and sewerage companies were rated as “requiring improvement” or worse, marking a significant decline compared to previous years. Serious pollution incidents soared by 60% compared to 2023, highlighting the pressing need for improvement in the industry.
Thames Water, the largest water company in the UK, received the lowest one-star rating from the Environment Agency. While acknowledging the subpar performance of some companies, industry body Water UK emphasized that substantial investment was underway to address the shortcomings of the existing system. Thames Water’s spokesperson outlined a comprehensive program aimed at transforming the company, emphasizing that significant changes would take time to materialize.
Environment Secretary Emma Reynolds underscored the urgent need to address the systemic failure within the water infrastructure, which has resulted in sewage leaking into rivers and infrastructure deterioration. The EA’s chair, Alan Lovell, expressed disappointment in the lack of visible environmental improvement from many companies despite their supposed focus on enhancement. The overall rating for 2024 plummeted from the previous year, with only Severn Trent achieving the top rating of four stars.
The water industry in England has come under scrutiny for increasing bills and repeated sewage spills, prompting calls for a complete overhaul of the existing privatized system. The EA attributed the poor performance in 2024 to adverse weather conditions, historic infrastructure underinvestment, and heightened monitoring revealing more deficiencies. The need for immediate and substantial changes in the water sector has been underscored by various stakeholders, emphasizing the urgency of addressing environmental concerns and ensuring consumer confidence in the industry
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