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In West Sussex, a 40-year-old individual has been taken into custody in connection with a cyber-attack that has led to significant disruptions at multiple European airports, including Heathrow. The National Crime Agency (NCA) disclosed that the arrest was made as part of an ongoing investigation into a cyber incident affecting Collins Aerospace. This incident has caused numerous flight delays at affected airports, compelling them to resort to manual methods like pen and paper for passenger processing.
Paul Foster, who heads the NCA’s national cyber crime unit, commented that despite the arrest being a positive development, the investigation into the cyber-attack is still at its initial stages and remains active. According to an internal memo obtained by the BBC, Heathrow airport staff have been informed about the challenges faced by Collins Aerospace in restoring their check-in software. The American company is currently reconstructing the system after an unsuccessful relaunch attempt on Monday, and no definite timeline for its completion has been provided.
Collins Aerospace has advised airlines and ground handlers to be prepared for at least another week of relying on manual workarounds until the check-in software is fully operational. At Heathrow, additional personnel have been deployed in terminals to assist passengers and check-in operators, although flight delays persist. The European Union’s cyber-security agency disclosed on Monday that ransomware was utilized in the cyber-attack, underscoring the severity and complexity of the situation. The investigation continues, and updates will be shared as more details emerge.
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