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Liverpool City Council has been recognized by the Care Quality Commission (CQC) for its exceptional adult social care services, receiving a ‘Good’ rating. This acknowledgement reflects the council’s ongoing dedication to providing high-quality and empathetic care to its residents. The report from CQC emphasizes that individuals under care in Liverpool feel heard, respected, and actively involve their families in assessments.
Furthermore, staff members within adult social care expressed feeling motivated, supported, and valued, attributing their positive experiences to the visible and approachable leadership of the Director. The emphasis placed on staff wellbeing, peer support, and professional development has been acknowledged as a significant strength of the council. A crucial factor contributing to this positive rating is the adult social care transformation program implemented by the council, which focuses on independence, reablement, and a person-centered approach.
Liverpool’s strategy for Adult Social Care and Health, Living Better Lives, is at the core of this transformation. It aims to enable residents to lead fulfilling and active lives, maintain independence, and actively engage with their communities. This program has already delivered tangible improvements, such as the implementation of a new Adult Access front door service, streamlined assessment documentation, and increased investment in preventative services to support individuals in remaining in their homes. For more details, the full report can be accessed on the CQC website
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