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EE worked through the night to address a technical issue that resulted in some customers being unable to make or receive calls. Over the past 24 hours, numerous individuals using the mobile provider reported service disruptions to the BBC. This comes after a previous incident earlier in the week where a technical problem affected both mobile and landline phones, leaving thousands unable to communicate.
In response to the situation, a spokesperson for BT, the parent company of EE, stated that the network was back to normal following maintenance work conducted the previous night. However, they highlighted that they are closely monitoring the situation to prevent any further disruptions. Meanwhile, the BBC’s Your Voice, Your News platform continued to receive messages from customers detailing ongoing issues with their phone service.
Customers expressed frustration over the prolonged service outage, with one elderly individual mentioning the impact on their ability to make essential daily calls to family members. Another customer from Essex criticized the lack of communication and updates regarding the situation. In Exeter, a customer representing a real estate agency highlighted the widespread impact on their business operations due to difficulties in making calls. EE acknowledged the inconvenience caused by the outage and assured customers that they are actively monitoring the situation to prevent any future disruptions
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