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A technical fault led to the deletion of around 115,000 calls made to Police Scotland’s non-emergency 101 line, as reported by BBC Scotland News. The issue came to light in February 2025, revealing that a month’s worth of calls to the line were recorded and kept for four weeks, but not properly archived. Despite this error, Police Scotland assured that the fault was swiftly addressed and did not impact their ability to handle 101 calls or affect 999 emergency calls.
The 101 line is intended for reporting non-emergency incidents to the police, such as stolen vehicles, suspected drug activities, or minor traffic accidents, as stated on Police Scotland’s website. While calls to this line are typically recorded and stored for future reference in situations like complaints against the police or legal proceedings, the recent deletion affected the call recordings but not other pertinent information like call start and end times, durations, caller numbers, and typed details of conversations.
Regarding the impact on emergency calls, Police Scotland stated that between January 2024 and November 2024, the 101 line received over 100,000 calls each month. Superintendent Gordon Fotheringham confirmed that the technical fault discovered in February 2025 did not hamper their response to 101 calls or affect the 999 emergency line. Despite the lack of archived call recordings, call data remains accessible, with a new recording system now in place to prevent similar technical glitches in the future and strengthen the telephony structure’s resilience.
In conclusion, while the deletion of 115,000 calls to Police Scotland’s non-emergency 101 line due to a technical fault raised concerns about data retention, the prompt rectification of the issue reassured the public that emergency services were not compromised. The incident highlighted the importance of maintaining robust systems to handle call recordings and ensuring that crucial call data is preserved for necessary purposes, reinforcing the need for ongoing vigilance in maintaining telecommunication infrastructures
Read the full article from The BBC here: Read More
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