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o not,” the company said.
Connells also said it is “proud of the support and advice we offer our customers” and that the staff at the Abingdon branch are “passionate about delivering great customer service and acting with integrity.”
The situation for sellers like Julie raises broader questions about the effectiveness of existing regulations in the property market.
“The estate agents’ code itself probably needs to be beefed up a bit,” said Iona Bain. “That relies on the industry to do the right thing – and right now it doesn’t look like it’s necessarily doing the right thing.”
For Julie, and no doubt many others, there’s a sense of betrayal.
She said: “They just need to keep reminding themselves – at the heart of this every time, there’s a family, and there are their dreams and their aspirations.”
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