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Catherine Steele experienced a traumatic ordeal when her husband, Anthony, passed away from stomach cancer in May. After being informed that there was no ambulance available to come to their home, she was instructed to examine her husband to confirm his death via video call. This distressing experience has left a lasting impact on Mrs. Steele, haunting her every time she closes her eyes.
The Northern Ireland Ambulance Service (NIAS) issued an apology for the lack of service provided to Mrs. Steele during such a difficult time. Health Minister Mike Nesbitt also expressed regret and vowed to investigate the incident to prevent similar occurrences in the future. Mr. Steele, who resided in north Belfast, had been battling stomach cancer since October 2024, and sadly passed away at the age of 61 on May 25.
Following her husband’s death, Mrs. Steele reached out for assistance by calling a 24-hour district nurse helpline, but received no response. Subsequently, her sister contacted 999, only to be met with the disappointment of no ambulance arriving. Left alone with her husband, Mrs. Steele was then asked to conduct a video call to confirm his passing, a memory that continues to torment her. She emphasized the need for improved emergency services to prevent others from enduring the same distressing experience.
In light of the incident, the NIAS committed to meeting with Mrs. Steele to offer a personal apology and address her concerns. The aim is to learn from her experience and implement measures to prevent such lapses in the future. Mrs. Steele’s harrowing ordeal serves as a reminder of the importance of efficient and compassionate emergency response services during times of grief and vulnerability
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