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A recent cyber-attack on Marks & Spencer resulted in a threatening email being sent to the company’s CEO, Stuart Machin, from the hacker group known as DragonForce. The email boasted about the hack and demanded payment, confirming the breach of M&S by the ransomware group. The hackers claimed to have encrypted all the servers and stolen private data of millions of customers, leading to disruptions in the company’s IT system.
The abusive email included racial slurs and was also sent to seven other executives within the company. It was revealed that the email was sent using the account of an employee from Tata Consultancy Services (TCS), an Indian IT giant that has been providing services to M&S for over a decade. While TCS denied any involvement in the breach, investigations are ongoing to determine if the company was the gateway for the cyber-attack. M&S has chosen not to comment on the situation.
The extortion email contained a darknet link for negotiating the ransom fee, indicating its authenticity. The hackers encouraged the company to engage in negotiations and hinted at the knowledge of M&S’s cyber-insurance policy. Despite the threats, the M&S CEO has refused to disclose whether the ransom was paid to the hackers. DragonForce, the group behind the attacks on M&S and the Co-op, ended the email with an image of a dragon breathing fire.
The cyber-attacks on both M&S and the Co-op have caused significant disruptions for the retailers, with shelves remaining empty for weeks and operations expected to be impacted until July. While the culprits behind DragonForce remain unknown, speculation suggests they may be affiliated with a loose collective of hackers known as Scattered Spider. Investigations are ongoing, and the National Crime Agency is focusing on potential connections to the group. Despite smaller cyber-attacks on UK retailers following these incidents, none have been as disruptive as those on M&S, Co-op, and Harrods
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