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An elderly retired nurse took matters into her own hands by removing a cyst from her eye after waiting years for medical treatment, as outlined in a recent report. This incident was highlighted during a meeting of the Betsi Cadwaladr University Health Board, shedding light on the extensive delays faced by individuals awaiting medical care in north Wales. The report also revealed instances where frustrated NHS patients resorted to self-treatment, such as one patient who attempted to fill their own tooth using a kit from a local chemist.
The woman, who is still in need of an eye operation, initially faced a three-year wait to be seen after being added to the ophthalmology waiting list in 2019. Despite undergoing some procedures that did not provide relief, she eventually decided to take matters into her own hands and perform the risky procedure herself. The report emphasized her deteriorating eyesight and the urgent need for proper medical care, noting her selfless dedication as a former nurse who has spent her life caring for others.
The report also highlighted the extensive waiting times experienced by patients in emergency departments across various hospitals in the region, with some individuals waiting up to 36 hours. Issues of overcrowding, uncertainty, and discomfort were prevalent concerns among patients seeking medical attention. Through a public consultation effort aimed at enhancing care and services, concerns over outpatient waiting times, ambulance delays, and communication challenges were brought to light.
In response to the concerning findings, the health board acknowledged the need for substantial efforts to address these challenges in a sustainable and long-term manner. Various measures have been implemented, including expanded contracts worth over £1.5 million to enhance NHS dental services and the introduction of a new dental access portal. Additionally, procurement exercises totaling more than £5 million have been initiated to address issues in general dental services, orthodontics, oral surgery, and non-urgent access. Efforts to improve other areas such as emergency departments, dermatology, gynaecology, physiotherapy, cancer services, and mental health support for children and young people are also underway
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