Auto Amazon Links: No products found. Blocked by captcha.
Royal Mail is facing potential fines from regulators due to its failure to meet delivery targets, prompting an investigation by Ofcom. Nearly a quarter of first-class post arrived late in the past year, falling below the standard set by the regulatory body. The company has already been fined a total of £16m for not meeting its service obligations over the past two years.
Despite Royal Mail’s efforts to modernize and improve its performance, it has been criticized by Citizens Advice for missing delivery targets while increasing stamp prices. The consumer charity has called on Ofcom to ensure that the postal company provides customers with the service they deserve. Royal Mail acknowledged that there is still room for improvement and emphasized its ongoing efforts to meet customer expectations.
Under Ofcom regulations, 93% of first-class mail should be delivered within one working day, excluding Christmas. However, Royal Mail reported that only 76.3% of first-class post met this target in the year up to March 2025, a slight improvement from the previous year. The company also fell short of the 98.5% target for delivering second-class post within three days, with only 92.2% meeting the deadline.
Royal Mail’s Chief Operating Officer, Alistair Cochrane, admitted that the quality of service is not yet at the desired level and reiterated the company’s stance on the need for reform of the universal service obligation (USO). This obligation requires Royal Mail to deliver letters six days a week and parcels five days a week to every address in the UK. Meanwhile, Ofcom has suggested changes to the delivery targets, such as potentially limiting second-class letter deliveries to every other weekday to maintain the postal industry’s future
Read the full article from The BBC here: Read More
Auto Amazon Links: No products found. Blocked by captcha.