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Business reporters Dan Whitworth and Charlotte Edwards have warned electricity and gas suppliers about the consequences of continuing to send out bills to customers for money they do not have the right to collect. Ofgem, the energy regulator, has taken a firm stance on the issue and is in the process of contacting chief executives to inquire about the number of customers who have received “back bills.”
Back billing, which involves customers being charged for energy used more than 12 months ago, was outlawed seven years ago. Despite this, the practice is still prevalent, affecting thousands, if not tens of thousands, of individuals. Tim Jarvis, a senior figure at Ofgem, expressed shock and disappointment at the cases uncovered by investigations conducted by the BBC.
Energy suppliers have issued apologies for the back billing incidents, attributing the problem to the massive volume of bills they send out each month. Energy Secretary Ed Miliband recently reached out to Ofgem, urging the regulator to address the issue of unlawful back billing. In response, Mr. Jarvis has personally contacted the CEOs of major energy companies, instructing them to investigate the extent of the problem and warning that any systematic breaches of regulations will result in fines. The number of complaints related to billing, as reported by Citizens Advice, has been on the rise, reaching nearly 60,000 in 2024 after hitting 47,000 in 2023.
Customers who receive back bills should be aware that this practice goes against Ofgem regulations and has been prohibited since 2018
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