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Barclays customers are continuing to face problems with payments and transfers for a second day after the bank’s app and online banking systems suffered serious IT issues. The affected customers include those unable to make essential payments to complete a house move or purchase baby milk. While Barclays assures customers that cards and cash machines can still be used as normal, some crisis-hit customers claim otherwise. The bank is working to resolve the technical issues and has confirmed that no impacted customer will be left out of pocket.
Although Barclays has yet to clarify the cause of the IT issue, the outage began on Friday – which also happened to be the deadline for self-assessment tax returns. The bank’s website warned customers that although it was likely to face continued difficulties with its apps and online banking, physical branches would be open but unable to assist with all queries due to the current situation. Customers were also warned to be mindful of fraudulent messages, which often emerge subversively amidst bouts of IT difficulty.
The problems seem to be affecting thousands of the bank’s 20 million UK customers. On Saturday morning (UK time), downdetector – which monitors nuisances such as banking outages – showed that over 4,000 termination issues had been logged with Barclays, more than double the number raised on the previous day. Although the bank has been slow to explain the nature of the problems, it says it is in direct communication with HMRC, and customers’ payment troubles will not lead to late payment penalties, which do not apply until March 1.
Barclays’ repeated IT problems strike a chord with many customers who remember the UK banking outage of June 2020, which troubled HSBC, Nationwide, Virgin Money and Barclays with problems that facilitated individual-to-company payment processing. Chartered IT institute, BCS, warns that such issues underscore the importance of having robust computer systems. Barclays is “incredibly sorry” for the ongoing technical issues and advises customers not to repeat payments that have already been affected
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