Property completions have been affected by a cyber attack on the IT provider for many law firms. CTS provides services to the firms who help their clients buy and sell homes. The attack has caused significant disruption for more than three weeks. Although some workarounds have been developed, the full impact of the attack has not been disclosed by CTS. The company said that it was “working around the clock” to restore systems and had made “significant progress,” however individuals who have been affected by work being done by law firms expressing frustration at the lack of communication.
Some homebuyers have experienced serious stress. On completion day, the buyer’s lawyer generally transfers funds to the seller’s lawyer. Failure to do so would be considered a breach of contract. The scale of the impact of the CTS cyber attack is not yet clear. The Solicitors Regulation Authority (SRA) advises those affected to contact their own law firm in the first instance. This would be considered a productive first step towards compensation.
Whilst some homeowners affected by the attack have been granted mortgage extensions, others have been forced onto higher interest rates. It is not yet clear where compensation claims should be sent. The CTS regulator, the Information Commissioner’s Office, has confirmed that the incident is being investigated. Any individuals who have concerns about how their data has been handled have been advised to contact CTS first and then report the organization to the ICO if the response is not satisfactory.
People have the right to expect their personal data to be handled securely and responsibly. The SRA said that it had been advising law firms to ensure alternative options are available in case of cyber incidents. However, increasing numbers of such firms have informed the regulator about how they have been affected. CTS remains focused on restoring clients’ systems, stating that the situation is very complex
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